About CRM Advantage

CRM Advantage is a certified consulting partner for salesforce.com®, the world leader in on-demand customer relationship management applications. Our consultants show you how to manage customer contacts more effectively and make dramatic improvements in the productivity of your sales, marketing and customer service teams. We do so through a broad services portfolio that ranges from business process engineering to the implementation and support of today's most sophisticated customer relationship management and sales force automation tools.

Becoming a B Corp is our way of showing that we need not negatively impact the environment, our employees and partners, and least of all the business community within which we operate. We believe that we can build a successful organization based on fare practices, careful use of resources, and giving back.

CRM Advantage also specializes in business process engineering, with consultants skilled at helping you operate more efficiently and stand out from the pack in a crowded marketplace. In each instance, we begin by fully understanding your business and taking a holistic look at your customer-facing operations. We closely examine workflow and suggest faster and better ways to get things done - including adoption of "best practices" processes and tools. In addition, we address the important role that people play in the success of your operations, with both Web-based and face-to-face training solutions that improve productivity of your team members and help them work more effectively than they ever imagined.

The Change We Seek™

We seek to help small and large business alike realize the benefits of process over systems.

• When companies and organization understand their mission and the processes required to fulfill that mission, they achieve success. This is true regardless of the industry, the size of make up of the organization. Salesforce.com is a flexible and capable tool for the execution of these processes and we are thrilled to focus our services offerings on the same socially and environmentally friendly companies that benefit from the generous Salesforce Foundation program in the hopes that what we view as a small but growing segment of the business community, will become the overwhelming majority.

CRM Advantage, LLC

• Industry: Management & Financial Consulting
• Product/Services: Salesforce.com Consulting
• Location: Webster, NY
• http://www.crm-advantage.com