BetterWorld Telecom

Voice and Data Telecommunications

Reston, Virginia

United States

About BetterWorld Telecom

Started in 2003, BetterWorld Telecom is the leading business to business telecom carrier focused on serving businesses and organizations that have social and sustainable missions. They provide customized solutions including: internet, voice, virtual pbx and unified communications. Betterworld has over 1,000 customers in 35 states, serving more than 50,000 employees on a daily basis. Customers save an average of 23% off other major providers and their service is backed up with a 100% guarantee of satisfaction for each month of service.

BetterWorld Telecom donates 3% of their revenues and has given literally thousands of hours of their time towards organizations that support children, education, the environment and fair trade.

We believe in business as the lever of change in society - - to achieve this and create critical mass, we must bond together to create a new economy with a new set of rules. The B Corporation designation and group is just such a vehicle that will help this dynamic come to fruition.

BetterWorld Content

The Change We Seek®

BetterWorld Telecom seeks to be an example to other businesses. If they can make a social and sustainable business model work in telecommunications, it can be done in any business.

BetterWorld is a democratically run company and employees volunteer at least one-half day each month to non-profit causes in their communities. They are also a donation partner with TechSoup Global, providing donated products and discounted services to nonprofits.

BetterWorld is committed to a level of accountability and service unusual in the telecoms industry. They do this through five customer promises: a satisfaction guarantee, exceptional personalized service, fast live help, consistent follow up, and management accountability.




What makes us a better company?

B Impact Report

Certified since: 

May 2007

Company Score

Median Score*



The Environment section of the Assessment evaluates a company's environmental performance through its facilities; materials, resource, and energy use; and emissions. Where applicable, it also considers a company's transportation/distribution channels and environmental impact of its supply chain. This section also measures whether a company's products or services are designed to solve an environmental issue, including products that aid in the provision of renewable energy, conserve resources, reduce waste, promote land/wildlife conservation, prevent toxic/hazardous substance or pollution, or educate, measure, or consult to solve environmental problems.



The Worker section of the survey assesses the company's relationship with its workforce. This section measures how the company treats its workers through compensation, benefits, training, and ownership opportunities provided to workers. It also focuses on the overall work environment within the company through management/worker communication, job flexibility and corporate culture, and worker health and safety practices.



The Customers section of the Assessment measures the impact a company has on its customers. The section focuses on whether a company sells products or services that promote public benefit, and if those products/services are targeted towards serving underserved populations. Questions in this section will measure whether a company's product or service is designed to solve a social or environmental issue (e.g. improves health, preserves environment or creates economic opportunity to individuals or communities, promotes the arts/sciences, or increases the flow of capital to purpose-driven enterprises).



The Community section of the survey assesses a company's impact on its community. The Community section evaluates a company's supplier relations, diversity, and involvement in the local community. The section also measures the company's practices and policies around community service and charitable giving. In addition, this section includes if a company's product or service is designed to solve a social issue, including access to basic services, health, education, economic opportunity, arts, and increasing the flow of capital to purpose-driven enterprises.



The Governance section of the Assessment evaluates a company's accountability and transparency. The section focuses on the company's mission, stakeholder engagement, and overall transparency of the company's practices and policies.

Overall B Score

80 out of 200 is eligible for certification

*Of all businesses that have completed the B Impact Assessment

*Median scores will not add up to overall

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Company Highlights: 

Consumers: 95% of customers are sustainable businesses and nonprofits

Environment: Offsets 100% carbon (511,000 lbs/year); Over 50% of office supplies come from recycled materials,

Employees: All employees paid a living wage; Covers >80% of health insurance premiums for employees and their families

Community: 3% of revenues donated to charity; >75% of employees take paid time off for community service, >10% of suppliers located in low-income communities


Case Studies and Reports

• Consumer Case Study on Price Efficiency Go»
• BetterWorld Telecom's CSR Reports Go»


• Video: Matt Bauer on "Telecoms Should Be Green Leaders" Go»
• BetterWorld Earns WorldBlu's 2011 list of Most Democratic Workplaces Go»
• BetterWorld Helps Obama Campaign Win 7 Battleground States Go»
• Partnership with Bainbridge Graduate Institute on Open Work & Telegreening Project Go»