Cooperative Home Care Associates (CHCA)

Home Health Care

Bronx, New York

United States

About Cooperative Home Care Associates

The Bronx-based, worker-owned Cooperative Home Care Associates (CHCA) started in 1985 with 12 home health care providers, dedicated to a quality care through quality jobs mission. Today, the agency employs more than 2,050 staff, nearly all Latina and African-American women, and stands as the largest worker cooperative in the United States. By improving home care jobs, CHCA transforms challenges faced by unemployed women into sustainable opportunities for economic independence – and improves care for thousands of low-income city residents.

In the lasting recession, the Bronx continues to see unemployment rates near 14 percent, with the core neighborhoods that the agency serves seeing unemployment significantly higher. With its affiliate PHI, CHCA responds to these challenges by providing free training and guaranteed, high-quality employment for hundreds of women each year.

Recognizing that many participants face significant, compound barriers to employment, CHCA’s workforce development program provides comprehensive home health training with guaranteed jobs for graduates, targeted mentoring, and a range of supports to help individuals effectively address both professional and personal challenges as they transition to work. CHCA employees are offered full-time hours, competitive wages, overtime paid at time-and-a-half of base wage, worker ownership, peer mentoring, financial literacy training, and supervision that effectively balances coaching, support, and accountability. 

CHCA and its Board – which includes home care workers who are worker-owners – became a B Corp to bring the perspective of a low-income workforce to the growing social enterprise movement. We sought to join a vibrant group of conscious employers who are transforming the way business is conducted.


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The Change We Seek®

For more than 25 years, Cooperative Home Care Associates has seen the profound effects of high-quality home health care training and job creation on the independence and quality of life of individuals and families in the Bronx. At a time of deepening need across low-income communities nationwide, CHCA and its affiliate PHI are building from its New York City base to bring the quality care through quality jobs framework to tens of thousands of workers and health care consumers across the country.

Countering an industry paradigm that regards direct-care staff as temporary and easily replaceable, these organizations are “raising the floor” for job seekers in New York and throughout the US, building career ladders for these essential workers, and redefining direct-care work as our nation ventures to ensure quality employment opportunities for its citizens.

“The Board of Directors at Cooperative Home Care Associates is honored to approve our company’s B Corporation certification,” notes Christina Taylor, one of the eight worker-owners on CHCA’s board.

“Before joining CHCA, I never would have dreamed that one day I’d be sitting on the board of a company – my company – with the chance to use my home care experience to help others and to truly have my voice be heard. This service and dedication to employees and clients is CHCA’s core product.”


What makes us a better company?

B Impact Report

Certified since: 

June 2012

Company Score

Median Score*



The Environment section of the Assessment evaluates a company's environmental performance through its facilities; materials, resource, and energy use; and emissions. Where applicable, it also considers a company's transportation/distribution channels and environmental impact of its supply chain. This section also measures whether a company's products or services are designed to solve an environmental issue, including products that aid in the provision of renewable energy, conserve resources, reduce waste, promote land/wildlife conservation, prevent toxic/hazardous substance or pollution, or educate, measure, or consult to solve environmental problems.



The Worker section of the survey assesses the company's relationship with its workforce. This section measures how the company treats its workers through compensation, benefits, training, and ownership opportunities provided to workers. It also focuses on the overall work environment within the company through management/worker communication, job flexibility and corporate culture, and worker health and safety practices.



The Customers section of the Assessment measures the impact a company has on its customers. The section focuses on whether a company sells products or services that promote public benefit, and if those products/services are targeted towards serving underserved populations. Questions in this section will measure whether a company's product or service is designed to solve a social or environmental issue (e.g. improves health, preserves environment or creates economic opportunity to individuals or communities, promotes the arts/sciences, or increases the flow of capital to purpose-driven enterprises).



The Community section of the survey assesses a company's impact on its community. The Community section evaluates a company's supplier relations, diversity, and involvement in the local community. The section also measures the company's practices and policies around community service and charitable giving. In addition, this section includes if a company's product or service is designed to solve a social issue, including access to basic services, health, education, economic opportunity, arts, and increasing the flow of capital to purpose-driven enterprises.



The Governance section of the Assessment evaluates a company's accountability and transparency. The section focuses on the company's mission, stakeholder engagement, and overall transparency of the company's practices and policies.

Overall B Score

80 out of 200 is eligible for certification

*Of all businesses that have completed the B Impact Assessment

*Median scores will not add up to overall

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Company Highlights: 

Environment: Company facilities are located within ½ mile of public transportation; Uses recycled/sustainable office supplies

Employees: Covers >80% paid health insurance premiums; >50% of the company is owned by full-time workers; >80% employees are satisfied or engaged; Offers access to counseling services, health and wellness programs

Community: 97% of company is owned by individuals from underrepresented populations; >40% of management is from underrepresented populations

2014 Best for the World Overall Honoree



• CHCA on NPR Home Health Aides: In Demand, Yet Paid Little Go » 
• CHCA worker in BusinessWeek Go »
• CHCA in The Huffington Post Go »