Job Title: Community Manager (Berkeley)
Community Experience Manager- Berkeley - Full Time
IMPACT HUB BERKELEY
Impact Hub Berkeley is a membership community of entrepreneurs, activists, creatives, and professionals taking action to drive positive social, economic, and environmental change. Housed in downtown Berkeley in the beautiful David Brower Center (the home for the environmental movement), Impact Hub Berkeley is the home for social innovation in Berkeley. Members have access to a local and global community of change agents, collaboration space, frequent events, community programs, and more. Impact Hub Berkeley is a certified B Corporation, which codifies our commitment to achieve higher social and environmental standards, and empowers others in our community to do the same.
Impact Hub Berkeley is part of a global federation of more than 16,000 professional members in almost 90 shared workspaces around the world. Impact Hub Berkeley is owned and operated by Mission HUB LLC, a platform of interlocking business units that help social entrepreneurs create sustainable businesses that drive long-term social and environmental good.
COMMUNITY EXPERIENCE MANAGER
The “X Team” is the first point of contact for members. As the leader of this team in Berkeley, the Community Experience Manager is essential to operations at the Hub: the subject matter expert on all things in the space, and master troubleshooter. The Community Experience Manager also ensures that our members receive the utmost value from their experience, through innovative engagement in a true community. This role sets the tone of the Hub through attention to detail and an unrelenting dedication to hospitality.
We’re looking for an outgoing person to join our tight knit team of dedicated impact professionals. Alongside the rest of the Mission Hub team, you will create an outstanding member experience, in which your focus lies on designing and hosting a collaborative, productive, and creative environment. Are you our next Community Experience Manager? If you think you fit the bill, read on.
COMMUNITY EXPERIENCE MANAGER KEY RESPONSIBILITIES
Objective: Grow and manage the community of members at IHB in order to meet objectives around scale, diversity, revenue, and retention.
Maintain member-facing tools (including applications, onboarding, agreements, and billing) to ensure that members understand their rights and are meeting their responsibilities
Maintain back-end tools (including the member database with financial information) to enable IHB to manage, track, support, and accurately communicate with members
Objective: Foster an environment of collaboration and connection at IHB, through personal relationships, regular communication, and events.
With support from the Community Experience Team, serve as the ultimate arbiter for member concerns, managing their contracting, billing, negotiations, and support
Lead the Community Experience Team to design and deliver events, based on member interests and needs, in order to deepen members’ connections to each other and to IHB
Regularly collect data on members, their interests, and relationships, and share this data internally in order to facilitate connection-building and drive decision-making
Through guidelines, values, and direct intervention where necessary, ensure that the Impact Hub member community is living up to Impact Hub values of trust, collaboration, and courage
Identify and make recommendations regarding community experience best practices
Facilities and Operations Management
Objective: Ensure the Impact Hub Berkeley (IHB) space is operating efficiently and meeting the expectations and needs of our members as a convening and work space.
Prepare and review budgets and expense reports for Impact Hub Berkeley
Liaise with the building owners to maintain a beautiful space and a positive working relationship
Maintain and review relationships with local and socially-responsible vendors and service providers (internet, catering, etc) to achieve both a high level of service and value
Efficiently collect feedback from members and guests and immediately address issues (with support from the Community Experience Team)
Objective: Grow and support the Community Experience Team at IHB.
Recruit, train, support, and manage staff and volunteers responsible for community experience
Develop relationships with partners to source and utilize interns regularly for specific projects, experiments, and organizational growth
Marketing, Communications, and Partnerships
Objective: Communicate with current and potential members to retain and grow the IHB community.
Develop relationships with local individuals and businesses for services and member discounts
Design and support outreach strategies to create a steady influx of visitors and potential members, and provide them the information they seek
Research potential members and partners, and develop tailored marketing strategies and materials
Ensure that IHB members receive regular communication to inform, inspire, and connect
This role combines key operational responsibilities with vital customer service goals. You thus need attention to detail, whether you’re looking at a database or the member kitchen. Even more, you’re excited by measuring human experience: using empathy and listening skills to determine the key factors of member satisfaction, and strategic management and organizational skills to translate those factors into action. A natural multi-tasker, you require little supervision but are a great collaborator. You are extremely resourceful; you excel at solving problems creatively with limited resources. You are ready to respond to whatever the job demands; you have a great sense of humor, are creative, think fast on your feet, and don’t mind putting in extra hours to get the job done.
Impact Hub Berkeley is a mission-driven company and certified B Corporation. Commitment to our social impact objectives, and values of courage, trust, and collaboration are critical. This position offers full benefits, as well as a salary in line with industry standards, and commensurate with experience. This position is located at Impact Hub Berkeley and reports to the National Director of Community Experience.
Our mission is very important to us, and we would like to know why you would like to be a part of Impact Hub. Please address this in your cover letter, together with why you think you would be the best candidate for this role. Submit your cover letter and resume here. Applications will be reviewed in an ongoing basis, and we encourage you to apply by May 15th.
Impact Hub Berkeley is an equal opportunity employer and places a high value on workforce diversity. We strongly encourage applications from current residents of the Mission, women, people of color, LGBTQIA individuals,individuals with disabilities, and veterans. Impact Hub policy prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state, or local laws.
We value diversity and inclusion and encourage all qualified people to apply. If you require any accommodation in the recruitment process, please contact us with the “Need Help” button in the online application.
Please apply here: https://www.fitzii.com/apply/16616?s=bc