Complaints

Complaints Procedure

B Lab takes complaints from the community very seriously. Maintaining the credibility and rigor of the B Corp Certification is paramount to B Lab. This effort includes verifying assessment responses through our documentation process, conducting random onsite reviews for 10% of the B Corp Community every year, and investigating specific, credible, material allegations of wrongdoing from the broader public.

Typically there are two types of complaints that B Lab reviews:

-  Complaints alleging intentional misrepresentation of a social or environmental practice as reported in the B Impact Assessment.
-  Material, credible, and specific allegations that indicates a breach of our community's principles of transparency and accountability and the core values as expressed in the B Corporation Declaration of Interdependence.

Please follow the instructions below to file a complaint.


Resolution of Complaints

An investigation of the complaint is conducted by B Lab Staff, the results of the investigation are presented to B Lab's Standard's Advisory Council (the "SAC"). The SAC is an independent governing body that oversees the performance standards of the B Corp certification.

Complaints are typically resolved in the following three ways:

-  Certification revoked
-  Probation with required, specific remedies
-  Certification upheld

The resolution of the complaint may be appealed by the company directly to B Lab's Independent Board of Directors. The resolution of such appeal by the Independent Board of Directors is binding.


To File a Complaint

Please email thelab@bcorporation.net.

Please be sure to include your name, contact information, and details on the nature of your complaint.