Community Services Group

Certified B Corporation

Pennsylvania, United States

Certified Since

December 2019


Other human health


Service with Significant Environmental Footprint

Operates In

United States

Community Services Group (CSG) is a community based provider of mental health, intellectual & developmental disability (IDD) and children services. CSG was founded in Lancaster, PA in 1972 and has grown to employ nearly 1,700 employees in 19 counties in central and northeastern PA. Their mission is to promote the growth and enhancement of human potential through an effective, efficient, and innovative system of care. From outpatient treatment to residential programs, they offer a wide range of IDD and mental health services provided in community settings. They work with individuals to achieve independence, meet goals and create supportive social networks. CSG is just as committed to providing employees with an exceptional work experience. CSG is committed to continuously improving service transparency, quality, internal processes, employee engagement, professional development, business operations and human interactions. Their goal is to ensure that all persons receive the highest quality service that will lead to positive, individualized outcomes. Just as they want to be known as the best IDD and mental health service provider in Pennsylvania, they also want to be known as an employer of choice.

Overall B Impact Score

Based on the B Impact assessment, Community Services Group earned an overall score of 90.4. The median score for ordinary businesses who complete the assessment is currently 50.9.
90.4 Overall B Impact Score
80 Qualifies for B Corp Certification
50.9 Median Score for Ordinary Businesses

Governance 13.5

The Governance Impact Area evaluates a company's overall mission, engagement around its social and environmental impact, ethics, and transparency. This section also evaluates the ability of a company to protect their mission and formally consider stakeholders in decision making through their corporate structure (e.g. benefit corporation) or corporate governing documents.

Mission & Engagement0.3
Corporate Accountability0.4
+ Mission Locked10

What is this? A company with an Impact Business Model is intentionally designed to create a specific positive outcome for one of its stakeholders - such as workers, community, environment, or customers.

Workers 18.9

The Workers Impact Area evaluates a company's contributions to its employees' financial security, health and safety, wellness, career development, as well as overall engagement and satisfaction. In addition, this section recognizes business models designed to benefit workers, such as companies that are at least 40% owned by non-executive employees and those that have workforce development programs to support individuals with barriers to employment.

Compensation & Wages7.2
Training & Education1.1
Worker Ownership0.4
Management & Worker Communication1.4
Job Flexibility/Corporate Culture2.0
Human Rights & Labor Policy0.1
Occupational Health & Safety0.6

Community 12.4

The Community Impact Area evaluates a company's engagement with and impact on the communities in which it operates, hires from, and sources from. Topics include diversity, equity, and inclusion; economic impact; civic engagement; charitable giving; and supply chain management. In addition, this section recognizes business models that are designed to address specific community-oriented problems, such as poverty alleviation through fair trade sourcing or distribution via microenterprises, producer cooperative models, locally focused economic development, and formal charitable giving commitments.

Job Creation0.8
Diversity & Inclusion5.0
Civic Engagement & Giving1.7
Local Involvement3.7
Suppliers, Distributors & Product1.0

Environment 1.7

The Environment Impact Area evaluates a company's overall environmental management practices as well as its impact on the air, climate, water, land, and biodiversity. This includes the direct impact of a company's operations and, when applicable, its supply chain and distribution channels. This section also recognizes companies with environmentally innovative production processes and those that sell products or services that have a positive environmental impact. Some examples might include products and services that create renewable energy, reduce consumption or waste, conserve land or wildlife, provide less toxic alternatives to the market, or educate people about environmental problems.

Land, Office, Plant1.2
Transportation, Distribution & Suppliers0.0

Customers 43.6

The Customers Impact Area evaluates a company's stewardship of its customers through the quality of its products and services, ethical marketing, data privacy and security, and feedback channels. In addition, this section recognizes products or services that are designed to address a particular social problem for or through its customers, such as health or educational products, arts and media products, serving underserved customers or clients, and services that improve the social impact of other businesses or organizations.

+ Health & Wellness Improvement27.9
+ Serving in Need Populations15.7

What is this? A company with an Impact Business Model is intentionally designed to create a specific positive outcome for one of its stakeholders - such as workers, community, environment, or customers.

Previous Overall B Impact Scores

2019 Overall B Impact Score90.4

Additional Documentation

Transparent Disclosure Report – 2019

Best for the World

Every year, B Lab recognizes the B Corps that have achieved the highest verified scores in the five impact areas evaluated on the B Impact Assessment.

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