SureCall Contact Centers Ltd

Certified B Corporation
Headquarters

Alberta, Canada

Certified Since

June 2019

Sector

Service with Minor Environmental Footprint

Operates In

Canada,

United States

The SureCall Tribe -Just who do they think they are anyway? You many be wondering what a BPO is, SureCall is a business process optimization company and they really don’t fit into any one industry category. The reason for that is because they are much more than just a business, they are purpose driven and they focus on utilizing their business as a force for good, while providing world class performance as an outsourced service provider. They design solutions that streamline your company’s processes, they take on both front and back end challenges and create amazing customer experiences, so that your company can focus on your core business. Less stress for you, fun for them! That means you get 24x7x365 award winning multilingual services for your customers and a partner that gives back to the community with every transaction they do. That makes them feel really great, and it should make you feel super too! They are truly high performers who do the best possible job because they know they represent their clients and their customers. Whether you need a virtual front-end customer service application or a complex emergency escalation, or even handling your social media response. Everything they do ties back to their vision of "Empowering their Partners and Transforming the World!"

Overall B Impact Score

Based on the B Impact assessment, SureCall Contact Centers Ltd earned an overall score of 104.9. The median score for ordinary businesses who complete the assessment is currently 50.9.
104.9
104.9 Overall B Impact Score
80 Qualifies for B Corp Certification
50.9 Median Score for Ordinary Businesses

Governance 10.9

The Governance Impact Area evaluates a company's overall mission, engagement around its social and environmental impact, ethics, and transparency. This section also evaluates the ability of a company to protect their mission and formally consider stakeholders in decision making through their corporate structure (e.g. benefit corporation) or corporate governing documents.

Mission & Engagement2.3
Corporate Accountability0.8
Ethics1.5
Transparency3.7
+ Mission Locked2.5

What is this? A company with an Impact Business Model is intentionally designed to create a specific positive outcome for one of its stakeholders - such as workers, community, environment, or customers.


Workers 31.7

The Workers Impact Area evaluates a company's contributions to its employees' financial security, health and safety, wellness, career development, as well as overall engagement and satisfaction. In addition, this section recognizes business models designed to benefit workers, such as companies that are at least 40% owned by non-executive employees and those that have workforce development programs to support individuals with barriers to employment.

Compensation & Wages6.8
Benefits12.1
Training & Education3.4
Worker Ownership0.0
Management & Worker Communication2.9
Job Flexibility/Corporate Culture2.9

Community 53.9

The Community Impact Area evaluates a company's engagement with and impact on the communities in which it operates, hires from, and sources from. Topics include diversity, equity, and inclusion; economic impact; civic engagement; charitable giving; and supply chain management. In addition, this section recognizes business models that are designed to address specific community-oriented problems, such as poverty alleviation through fair trade sourcing or distribution via microenterprises, producer cooperative models, locally focused economic development, and formal charitable giving commitments.

Job Creation4.1
Diversity & Inclusion6.1
Civic Engagement & Giving9.7
Local Involvement6.5
Suppliers, Distributors & Product4.0
+ Designed to Give22.1

What is this? A company with an Impact Business Model is intentionally designed to create a specific positive outcome for one of its stakeholders - such as workers, community, environment, or customers.


Environment 8.3

The Environment Impact Area evaluates a company's overall environmental management practices as well as its impact on the air, climate, water, land, and biodiversity. This includes the direct impact of a company's operations and, when applicable, its supply chain and distribution channels. This section also recognizes companies with environmentally innovative production processes and those that sell products or services that have a positive environmental impact. Some examples might include products and services that create renewable energy, reduce consumption or waste, conserve land or wildlife, provide less toxic alternatives to the market, or educate people about environmental problems.

Land, Office, Plant6.1
Inputs1.2
Outputs0.7


Previous Overall B Impact Scores

2019 Overall B Impact Score104.9

Best for the World

Each year, B Lab releases lists honoring the top-performing Certified B Corporations overall as well as within each Impact Area.

Best For The World: Community2019

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