VIPdesk Connect, Inc.

Certified B Corporation
Headquarters

Virginia, United States

Certified Since

November 2019

Industry

Other professional, scientific & tech

Sector

Service with Minor Environmental Footprint

Operates In

Canada,

United States

We speak the most beautiful language on the planet. It’s called “customer care.” We believe all humans deserves a respectful and positive customer experience. We understand that every interaction with a brand is an opportunity to create a fan for life. We believe frustrations and issues can be effectively solved by technology. And when customers do contact the brands they love, we do our best to make the world a little bit better by elevating the customer service experience. We are especially adept at hearing what isn’t said. By listening, asking and listening some more. And then thoughtfully answering with care and respect. It’s what we are passionate about. It’s what we are skilled to do. It’s how we care for our team members. And it’s how we are elevating the customer experience through the simple practice of being more human.

Overall B Impact Score

Based on the B Impact assessment, VIPdesk Connect, Inc. earned an overall score of 80.9. The median score for ordinary businesses who complete the assessment is currently 50.9.
80.9
80.9 Overall B Impact Score
80 Qualifies for B Corp Certification
50.9 Median Score for Ordinary Businesses

Governance 20.2

The Governance Impact Area evaluates a company's overall mission, engagement around its social and environmental impact, ethics, and transparency. This section also evaluates the ability of a company to protect their mission and formally consider stakeholders in decision making through their corporate structure (e.g. benefit corporation) or corporate governing documents.

Mission & Engagement2.9
Corporate Accountability0.8
Ethics1.5
Transparency4.9
+ Mission Locked10

What is this? A company with an Impact Business Model is intentionally designed to create a specific positive outcome for one of its stakeholders - such as workers, community, environment, or customers.


Workers 29.2

The Workers Impact Area evaluates a company's contributions to its employees' financial security, health and safety, wellness, career development, as well as overall engagement and satisfaction. In addition, this section recognizes business models designed to benefit workers, such as companies that are at least 40% owned by non-executive employees and those that have workforce development programs to support individuals with barriers to employment.

Compensation & Wages11.1
Benefits5.8
Training & Education2.5
Worker Ownership2.8
Management & Worker Communication3.4
Job Flexibility/Corporate Culture3.4

Community 20.9

The Community Impact Area evaluates a company's engagement with and impact on the communities in which it operates, hires from, and sources from. Topics include diversity, equity, and inclusion; economic impact; civic engagement; charitable giving; and supply chain management. In addition, this section recognizes business models that are designed to address specific community-oriented problems, such as poverty alleviation through fair trade sourcing or distribution via microenterprises, producer cooperative models, locally focused economic development, and formal charitable giving commitments.

Job Creation4.5
Diversity & Inclusion7.5
Civic Engagement & Giving4.4
Local Involvement1.5
Suppliers, Distributors & Product2.0

Environment 10.4

The Environment Impact Area evaluates a company's overall environmental management practices as well as its impact on the air, climate, water, land, and biodiversity. This includes the direct impact of a company's operations and, when applicable, its supply chain and distribution channels. This section also recognizes companies with environmentally innovative production processes and those that sell products or services that have a positive environmental impact. Some examples might include products and services that create renewable energy, reduce consumption or waste, conserve land or wildlife, provide less toxic alternatives to the market, or educate people about environmental problems.

Land, Office, Plant8.2
Inputs0.0
Outputs1.4


Previous Overall B Impact Scores

2019 Overall B Impact Score80.9

Best for the World

Every year, B Lab recognizes the B Corps that have achieved the highest verified scores in the five impact areas evaluated on the B Impact Assessment.


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