A formal complaint process is an essential complement to the B Corp Certification verification and review. B Lab prioritizes responses to stakeholder inquiries and complaints, which can help us identify and take action on misconduct or misrepresentation by Certified B Corporations.
All complaints are kept confidential and contact information is requested for follow-up purposes only. B Lab aims to have all initial reviews of complaints concluded within 90 days from receipt, and, if a Standards Advisory Council review is necessary, to have a decision concluded within another 90 days.
Learn more about our complaints process and the instances in which B Lab will, or will not, investigate a complaint here.
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