What if I have a complaint about a Certified B Corp?

A formal complaint process is an essential complement to the B Corp Certification verification and review. B Lab prioritizes responses to stakeholder inquiries and complaints, which can help us identify and take action on misconduct or misrepresentation by Certified B Corporations.

All complaints are kept confidential and contact information is requested for follow-up purposes only. B Lab aims to have all initial reviews of complaints concluded within 90 days from receipt, and, if a Standards Advisory Council review is necessary, to have a decision concluded within another 90 days. 

Learn more about our complaints process and the instances in which B Lab will, or will not, investigate a complaint here.

Not what you're looking for? Visit our Knowledge Base for more information and resources about B Lab, our tools, programs, and more. 

B Labs Logo - Home Link

Sign up to our Insights newsletter, a monthly digest of the latest news on economic systems change from B Lab Global.

We take the security of your data seriously, read our privacy policy for further information. For newsletter communications relating to your local region, please visit Global Partner sites to subscribe.

Copyright © 2024 B Lab. All rights reserved.