SureCall Contact Centers Ltd

Certified B Corporation

Alberta, Canada

Certified Since

June 2019




Service with Minor Environmental Footprint

Operates In


United States

The SureCall Tribe -Just who do they think they are anyway? You many be wondering what a BPO is, SureCall is a business process optimization company and they really don’t fit into any one industry category. The reason for that is because they are much more than just a business, they are purpose driven and they focus on utilizing their business as a force for good, while providing world class performance as an outsourced service provider. They design solutions that streamline your company’s processes, they take on both front and back end challenges and create amazing customer experiences, so that your company can focus on your core business. Less stress for you, fun for them! That means you get 24x7x365 award winning multilingual services for your customers and a partner that gives back to the community with every transaction they do. That makes them feel really great, and it should make you feel super too! They are truly high performers who do the best possible job because they know they represent their clients and their customers. Whether you need a virtual front-end customer service application or a complex emergency escalation, or even handling your social media response. Everything they do ties back to their vision of "Empowering their Partners and Transforming the World!"

Overall B Impact Score

Based on the B Impact assessment, SureCall Contact Centers Ltd earned an overall score of 83.2. The median score for ordinary businesses who complete the assessment is currently 50.9.
83.2 Overall B Impact Score
80 Qualifies for B Corp Certification
50.9 Median Score for Ordinary Businesses

Governance 19.9

Governance evaluates a company's overall mission, engagement around its social/environmental impact, ethics, and transparency. This section also evaluates the ability of a company to protect their mission and formally consider stakeholders in decision making through their corporate structure (e.g. benefit corporation) or corporate governing documents.

Mission & Engagement5.7
Ethics & Transparency4.2
+ Mission Locked10

What is this? A company with an Impact Business Model is intentionally designed to create a specific positive outcome for one of its stakeholders - such as workers, community, environment, or customers.

Workers 30.1

Workers evaluates a company’s contributions to its employees’ financial security, health & safety, wellness, career development, and engagement & satisfaction. In addition, this section recognizes business models designed to benefit workers, such as companies that are at least 40% owned by non-executive employees and those that have workforce development programs to support individuals with barriers to employment.

Financial Security3.9
Health, Wellness, & Safety9.3
Career Development7.3
Engagement & Satisfaction6.3

Community 21.0

Community evaluates a company’s engagement with and impact on the communities in which it operates, hires from, and sources from. Topics include diversity, equity & inclusion, economic impact, civic engagement, charitable giving, and supply chain management. In addition, this section recognizes business models that are designed to address specific community-oriented problems, such as poverty alleviation through fair trade sourcing or distribution via microenterprises, producer cooperative models, locally focused economic development, and formal charitable giving commitments.

Diversity, Equity, & Inclusion6.0
Economic Impact5.8
Civic Engagement & Giving4.9
Supply Chain Management0.5
+ Designed to Give1.1

What is this? A company with an Impact Business Model is intentionally designed to create a specific positive outcome for one of its stakeholders - such as workers, community, environment, or customers.

Environment 8.4

Environment evaluates a company’s overall environmental management practices as well as its impact on the air, climate, water, land, and biodiversity. This includes the direct impact of a company’s operations and, when applicable its supply chain and distribution channels. This section also recognizes companies with environmentally innovative production processes and those that sell products or services that have a positive environmental impact. Some examples might include products and services that create renewable energy, reduce consumption or waste, conserve land or wildlife, provide less toxic alternatives to the market, or educate people about environmental problems.

Environmental Management4.3
Air & Climate0.7
Land & Life2.7

Customers 3.6

Customers evaluates a company’s stewardship of its customers through the quality of its products and services, ethical marketing, data privacy and security, and feedback channels. In addition, this section recognizes products or services that are designed to address a particular social problem for or through its customers, such as health or educational products, arts & media products, serving underserved customers/clients, and services that improve the social impact of other businesses or organizations.

Customer Stewardship2.2

Previous Overall B Impact Scores

2022 Overall B Impact Score83.2
2019 Overall B Impact Score104.9

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